Terms and Conditions

GENERAL INFORMATION
Thank you booking with Supreme Travel & Tours. Please ensure that you are in possession of the necessary documentation for your entire journey. Flight times shown are local and all return or outbound flights and check-in must be reconfirm at least 72hrs before departure. If we can help you with car hire or hotels do not hesitate to contact us.

STATUS
Confirmed reservations are marked OK in the ticket status box. This means the airline has accepted your reservation subject to usual conditions. RQ means on request and WL means waitlist.

FLIGHT RE-CONFIRMATION
All onward and return flights must be re-confirmed with the relevant airlines. Supreme Travel & Tours accepts no responsibility for bookings cancelled due to non-compliance with the particular airline's rules or for any flight re-scheduling en route. Unless we advise you to re-confirm the first flight out of the U.K. there is no need to do so.

PAYMENT
The conditions of payment for flights and tour bookings vary from one operator to another and we shall advise you of the payment schedule for your particular itinerary. Please note that airfares are constantly changing and usually increasing. Generally little notice is given of such increases but rarely affects tickets already issued. It is therefore in your interest to finalise payment as soon as is practicable and even before any final payment date given overleaf. If payment is made by cheque, we require seven working days for its clearance.

TICKETING
Ticket is posted by first class ordinary mail at the client's risk. Should you wish to make alternative arrangements to ticket handover please advise Supreme Travel & Tours personnel of your instructions at the time of booking.

PASSPORT/VISA/HEALTH REQUIREMENTS
It is incumbent upon the client that she/he is fully aware of all health, visa, passport and insurance requirement for the itinerary to be undertaken. Many countries require that your passport should be valid for a minimum of six months from the date of your journey.

CANCELLATION/AMENDMENTS/REFUNDS
It is important that you are aware of cancellation and administrative charges relating to your contract with Supreme Travel & Tours. The situation regarding refunds and cancellation and amendments varies from carrier to carrier. Following are the general conditions. This list is not exhaustive and the clients should request details from our staff in respect of their particular case. Cancellation charges do not apply if flights cannot be confirmed. If you have to cancel your booking(s) for any reason whatsoever the client who originally made the booking must inform us of the same in writing. We shall not be responsible for the non-performance of any itinerary through causes beyond our control or when we are not notified of a problem at the stage when remedial action may be taken.

INSURANCE
All the following charges if incurred involuntarily may be covered by insurance taken out at the time of booking. Insurance cover is strongly recommended.

AMENDMENTS AND CANCELLATIONS
All amendments and cancellations carry charges. The cost of amendments to original bookings and cancellations varies according to the fare basis of the ticket and rules of the carriage/operator. Many special fares are non-refundable, non-endurable and many changes made are not permitted.
There is no refund value for any part used ticket.
No show charges vary from 50% to 100%.
Please check the amount payable before authorising any charges.

REFUND
Tickets returned for refund in accordance with booking conditions will be return by us to the consolidator or airline. When we are refunded by the airline or consolidator, but not before, we shall forward a refund to you minus any administrative charges. Please note that airline refunds for part-used tickets and the return half of tickets are always less than the pro rata rate and in some cases may have no refund value at all. Refunds usually take 8 to 13 weeks but may take longer. Tickets, which are returned more than one year from date of issue ma be classified as expired by the airline and have no refund value. In the case of stolen or lost ticket certain airlines will not issue duplicates automatically and you would have to purchase new tickets locally at the local fare. The delay may be 18 months before we receive authority from the airline to make any refund.